🏠 What is the check-in process?

Check-in details will be sent to you 24 hours prior to arrival.

Depending on the property, check-in may be:

Self check-in via smart lock or lockbox

In-person meet & greet

All guests must provide valid passport or Emirates ID copies prior to arrival, as required by Dubai tourism regulations.

Standard check-in time is 4:00 PM unless otherwise confirmed.

⏰ Can I request early check-in?

Early check-in is subject to availability.

If the property is not occupied the night before, we’re happy to accommodate complimentary early access where possible.

If guaranteed early access is required, we may recommend booking the previous night.

Please contact us in advance to arrange this.

🚗 Is parking included?

Most Cala Stays properties include one complimentary parking space within the building.

Parking availability may vary by property. Please check your specific listing details or contact us prior to arrival.

Public parking options may also be available nearby.

🧹 Is cleaning included?

Yes.

• A professional cleaning service is included before your arrival.
• For stays longer than 7 nights, additional housekeeping can be arranged upon request for an extra fee.

If you require daily housekeeping, please inform us prior to your stay so we can arrange it.

💳 Is there a tourism fee?

Yes.

In accordance with Dubai Tourism regulations, a Tourism Dirham Fee applies per bedroom, per night.

This fee is typically:

AED 10–20 per bedroom per night (depending on property classification)

The tourism fee is included in the price you pay.

🎉 Are parties allowed?

No.

Cala Stays maintains a strict no-party and no-event policy in compliance with building and community regulations.

Violation may result in immediate termination of stay without refund.

📋 What documents are required?

All guests must provide:

Passport copy (for tourists)

Emirates ID (for UAE residents)

This is mandatory under Dubai short-term rental regulations.

Frequently Asked Questions